Prepayment

For reserved rooms we ask for a prepayment of € 300.00 per room per week to be transferred to us, with no handling charge for the recipient. The rooms are only fully reserved after this payment has been made.


Bank details:
Raiffeisenkasse Annaberg
IBAN: AT503500600000019752
BIC: RVSAAT2S006 (SWIFT)

Payment methods:
We accept cash, EC card, VISA and MASTERCARD (package deals and  extras + 2.5% to cover the handling charge)

Travel Insurance

We recommend that you take out insurance through the Europäische Reiseversicherung travel insurance company.

Pets

Sorry, but no pets are allowed in our hotel.

Cancellation conditions

Booking conditions apply according to Austrian Hotel Regulations

  • Cancellations up to a latest point of 3 months before the day of arrival:  No cancellation fee
  • Up to a latest point of 1 month before the day of arrival: 40% of the entire agreed price
  • Up to 1 week before the day of arrival: 70% of the entire agreed price
  • In the last week or for a non-arrival ("no show"): 90% of the entire agreed price

For fixed room reservations the room price excluding catering will be charged in the case of late arrival or premature departure.